Product · Operations · GTM

I design and execute systems that scale with AI.

Founding team on ServiceNow Impact, pre-revenue to $1B in ARR. Led GTM, operations, and product definition for CX Offerings at Zendesk

Proof

Selected outcomes.

Real results. Operator led.

5x

CX Offerings Attach

AI-era GTM and CX rebuild.

4x

Quarterly bookings

Success, Support, and Professional Services rebuild.

$1B

ServiceNow Impact ARR

Founding team, pre-revenue.

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Three ways to partner across product, operations, and GTM.

Scoped engagements on product, operations, and GTM — strategy that has to ship, not sit in a deck.

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Ongoing senior capacity inside the operating rhythm — for teams that need judgment without a full-time hire.

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1:1 for operators at a strategic inflection — a new product, an AI-era GTM rebuild, or a step up in scope.

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Selected work

Founding team, ServiceNow Impact — pre-pilot, pre-revenue; now $1B in ARR.
AI-era GTM and CX transformation — org-wide role-clarity redesign plus a Professional Services rebuild: 5x attach rate, 4x quarterly bookings.
Founding team, digital hub for AI CX orchestration — 0-to-1 product for how AI runs across customer experience.
Instance observability and load testing — plus other platform health products at ServiceNow.
0-to-1 AI services portfolio — first AI-focused recurring services line, to a meaningful share of services bookings.
Premier relaunch — flagship offering across seven internal teams.
10+ PE-backed growth engagements at EY-Parthenon, 90% in tech and enterprise software.

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